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<div><section class="py-spacing44 sm:py-spacing48 xl:px-spacing80 sm:px-spacing112 px-0 md:bg-theme !pt-0 !pb-0 md:!pb-spacing32 md:!pt-spacing12"><div class="px-spacing20 md:px-0 w-full 2xl:max-w-7xl mx-auto !px-0"><div class=""><div class="bg-theme"><ol itemscope="" itemtype="https://schema.org/BreadcrumbList" class="flex h-8 w-auto justify-start items-center bg-transparent undefined"></ol><div class=" pt-spacing20 row g-4"><div class="flex gap-spacing24 flex-col items-center md:items-start md:justify-center col-12 col-md-7"><div class="flex gap-spacing16 flex-col"><div class="flex gap-spacing6 flex-col"><h2 class="text-sm leading-4 text-neutral-700 mb-spacing2 font-semibold uppercase">ITIL® v4 Foundation Certification Curriculum</h2><h2 class="text-2.75xl leading-13 text-mono-black !text-1.75xl !leading-9.5 md:!text-2.75xl md:!leading-13 font-extrabold">ITIL® v4 Foundation Certification Curriculum</h2><h3 class="text-lg text-neutral-800 font-medium">A complete overview of the ITIL® v4 Foundation syllabus and the topics covered in the ITIL® 4 Foundation training.</h3></div></div><div class="flex gap-spacing12"><div class="flex h-7 md:max-w-59.25 max-w-60.25"><div class="image-wrap flex w-full items-center justify-between relative gap-spacing8"><img alt="Enrolled" loading="lazy" width="100" height="100" decoding="async"  class="w-full h-7 block" style="color:transparent" src="https://d2o2utebsixu4k.cloudfront.net/Banner user icons combo-cdcd011ef2034bc9b51aa6a58eed25d0.svg"><span class="text-sm leading-5.5 whitespace-nowrap flex items-center text-mono-black">120,750+ Learners Enrolled</span></div></div><div class="flex gap-spacing20 justify-start md:!gap-spacing16 md:justify-between mb-0 z-10"><div class="md:cursor-pointer flex items-center justify-center"><div class="md:w-6 md:h-6 w-4 h-4"><img alt="social icon image" loading="lazy" width="16" height="16" decoding="async"  class="w-full h-full" style="color:transparent" src="https://d2o2utebsixu4k.cloudfront.net/Google Hero-37dcc2260d4744ae8fe228fe6e6c1788.svg"></div><div class="text-neutral-800 pl-spacing6 text-sm font-bold">4.8/5</div></div><div class="md:cursor-pointer flex items-center justify-center"><div class="md:w-6 md:h-6 w-4 h-4"><img alt="social icon image" loading="lazy" width="16" height="16" decoding="async"  class="w-full h-full" style="color:transparent" src="https://d2o2utebsixu4k.cloudfront.net/Facebook Hero-d61abee306184aba8b1e115096044bb9.svg"></div><div class="text-neutral-800 pl-spacing6 text-sm font-bold">4.7/5</div></div><div class="md:cursor-pointer flex items-center justify-center"><div class="md:w-6 md:h-6 w-4 h-4"><img alt="social icon image" loading="lazy" width="16" height="16" decoding="async"  class="w-full h-full" style="color:transparent" src="https://d2o2utebsixu4k.cloudfront.net/Switchup Logo  175x175-03cc0e2f6d5247309c8ad2cdfef3ead8.svg"></div><div class="text-neutral-800 pl-spacing6 text-sm font-bold">4.9/5</div></div></div></div><div class="mb-spacing32 md:pt-0 banner-list-new pt-spacing0 !mb-0"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>The ITIL® 4 Foundation curriculum covers all the aspects of project management using the ITIL processes. The ITIL® v4 Foundation syllabus has been crafted by experts and is aligned with the standards of PeopleCert®.</span></p></div></div><div class="flex flex-col gap-spacing16"><div class="gap-spacing16 md:flex "><div class="group pb-0 m-0"><a href="it-service-management/itil-foundation-certification-training" target="_blank" class="bg-transparent transition duration-300 ease-in-out hover:bg-mono-black/4 text-mono-black font-bold text-base rounded px-6 py-4 flex items-center justify-center w-full md:w-auto h-11 md:h-14 !px-spacing16 md:!pl-spacing28 md:!pr-spacing20 !py-0 border-2 border-neutral-700"><p class="">View Course</p></a><div class="relati"></div></div><div class="group pb-4 md:pb-0 m-0"><button class="font-bold text-base transition duration-300 ease-in-out bg-mono-black md:hover:bg-primary-main active:bg-primary-main rounded text-white px-6 py-4 flex items-center justify-center md:w-auto w-full h-14 !px-spacing28 !py-0" tabindex="-1"><i class="icon-download leading-5 mr-spacing8 md:mr-spacing12 text-xl text-white"></i><p class="">Download Brochure</p></button><div class="relati"></div></div></div></div></div><div class="flex col-12 col-md-5 items-end flex-col"><div class="flex flex-col items-center"><div class="w-130.5 relative h-86.75 rounded-20  flex flex-col items-start overflow-hidden mb-spacing24"><div class="new-banner-image-gradient absolute top-0 left-0 bottom-0 right-0 h-full w-full z-10"></div><img alt="banner-image" fetchpriority="high" decoding="async"  class="relative z-[9]" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;color:transparent" src="https://d2o2utebsixu4k.cloudfront.net/ITIL (1)-fd263e3969f44718a229bfded1fb321f.svg"></div><div class="flex items-center h-12.5 gap-x-spacing16 "><button tabindex="-1" class="cursor-pointer"><div class="flex"><i class="icon-share text-2xl leading-6 text-black"></i></div></button></div></div></div></div></div></div></div></section></div><div class="block md:hidden"></div><div><div><div></div><div class="transition-all duration-1000 z-[20] md:block hidden"></div></div><div><section data-id="ITIL 4 Curriculum Overview" id="ITIL 4 Curriculum Overview" class="py-spacing44 sm:py-spacing48 xl:px-spacing80 sm:px-spacing112 px-0 overview-section"><div class="px-spacing20 md:px-0 w-full 2xl:max-w-7xl mx-auto"><div class="row g-4"><div class="col-12 md:flex-col md:col-start-1"><div class="max-w-133"><h2 class="text-sm uppercase font-semibold text-neutral-500">ITIL® v4 Foundation Certification Curriculum</h2><div class="text-3xl leading-9.75 font-bold text-mono-black mt-spacing6 mb-spacing40">ITIL® v4 Foundation Certification Curriculum</div></div><div class=" mb-spacing40"><div class="grid grid-cols-1 gap-y-spacing20 gap-x-spacing20 md:grid-cols-3 md:gap-y-spacing40 undefined"><div class="flex flex-row items-center md:items-start md:justify-start md:flex-col min-w-262 gap-spacing20 md:gap-spacing12 pr-spacing40 undefined"><div class="relative md:h-9 md:w-11 flex md:p-0 p-spacing10 md:bg-transparent bg-primary-200 md:rounded-none rounded-lg"><i class="icon-users text-primary-main md:text-custom32 text-1.75xl relative z-1"></i><i class="icon-pattern md:block hidden text-secondary-200 text-custom32 absolute top-1 left-3 opacity-64 undefined"></i></div><div class="flex flex-1 gap-y-spacing12"><div class="text-base leading-6.5 w-full md:max-w-66.25 text-neutral-800 undefined overview-list"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>16 Hours of </span><b><strong class="CertTheme__textBold">Live Instructor-Led Sessions</strong></b></p></div></div></div><div class="flex flex-row items-center md:items-start md:justify-start md:flex-col min-w-262 gap-spacing20 md:gap-spacing12 pr-spacing40 undefined"><div class="relative md:h-9 md:w-11 flex md:p-0 p-spacing10 md:bg-transparent bg-primary-200 md:rounded-none rounded-lg"><i class="icon-user-square text-primary-main md:text-custom32 text-1.75xl relative z-1"></i><i class="icon-pattern md:block hidden text-secondary-200 text-custom32 absolute top-1 left-3 opacity-64 undefined"></i></div><div class="flex flex-1 gap-y-spacing12"><div class="text-base leading-6.5 w-full md:max-w-66.25 text-neutral-800 undefined overview-list"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><b><strong class="CertTheme__textBold">Earn 16 PDUs</strong></b><span> for Continued Learning</span></p></div></div></div><div class="flex flex-row items-center md:items-start md:justify-start md:flex-col min-w-262 gap-spacing20 md:gap-spacing12 pr-spacing40 undefined"><div class="relative md:h-9 md:w-11 flex md:p-0 p-spacing10 md:bg-transparent bg-primary-200 md:rounded-none rounded-lg"><i class="icon-codepen text-primary-main md:text-custom32 text-1.75xl relative z-1"></i><i class="icon-pattern md:block hidden text-secondary-200 text-custom32 absolute top-1 left-3 opacity-64 undefined"></i></div><div class="flex flex-1 gap-y-spacing12"><div class="text-base leading-6.5 w-full md:max-w-66.25 text-neutral-800 undefined overview-list"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>49+ Hours of On-Demand </span><b><strong class="CertTheme__textBold">Self-Paced Learning</strong></b></p></div></div></div><div class="flex flex-row items-center md:items-start md:justify-start md:flex-col min-w-262 gap-spacing20 md:gap-spacing12 pr-spacing40 undefined"><div class="relative md:h-9 md:w-11 flex md:p-0 p-spacing10 md:bg-transparent bg-primary-200 md:rounded-none rounded-lg"><i class="icon-file-plus text-primary-main md:text-custom32 text-1.75xl relative z-1"></i><i class="icon-pattern md:block hidden text-secondary-200 text-custom32 absolute top-1 left-3 opacity-64 undefined"></i></div><div class="flex flex-1 gap-y-spacing12"><div class="text-base leading-6.5 w-full md:max-w-66.25 text-neutral-800 undefined overview-list"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>5</span><b><strong class="CertTheme__textBold"> Simulation Exams</strong></b><span> and 8 </span><b><strong class="CertTheme__textBold">Mock Tests</strong></b><span> to Ace ITIL Exam</span></p></div></div></div><div class="flex flex-row items-center md:items-start md:justify-start md:flex-col min-w-262 gap-spacing20 md:gap-spacing12 pr-spacing40 undefined"><div class="relative md:h-9 md:w-11 flex md:p-0 p-spacing10 md:bg-transparent bg-primary-200 md:rounded-none rounded-lg"><i class="icon-coins-01 text-primary-main md:text-custom32 text-1.75xl relative z-1"></i><i class="icon-pattern md:block hidden text-secondary-200 text-custom32 absolute top-1 left-3 opacity-64 undefined"></i></div><div class="flex flex-1 gap-y-spacing12"><div class="text-base leading-6.5 w-full md:max-w-66.25 text-neutral-800 undefined overview-list"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>8 </span><b><strong class="CertTheme__textBold">Assessments</strong></b><span> with More Than </span><b><strong class="CertTheme__textBold">200</strong></b><span> </span><b><strong class="CertTheme__textBold">Questions</strong></b></p></div></div></div><div class="flex flex-row items-center md:items-start md:justify-start md:flex-col min-w-262 gap-spacing20 md:gap-spacing12 pr-spacing40 undefined"><div class="relative md:h-9 md:w-11 flex md:p-0 p-spacing10 md:bg-transparent bg-primary-200 md:rounded-none rounded-lg"><i class="icon-bookmark-check text-primary-main md:text-custom32 text-1.75xl relative z-1"></i><i class="icon-pattern md:block hidden text-secondary-200 text-custom32 absolute top-1 left-3 opacity-64 undefined"></i></div><div class="flex flex-1 gap-y-spacing12"><div class="text-base leading-6.5 w-full md:max-w-66.25 text-neutral-800 undefined overview-list"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Get</span><b><strong class="CertTheme__textBold"> 5 Complimentary Courses</strong></b><span> from Top 100</span></p></div></div></div><div class="flex flex-row items-center md:items-start md:justify-start md:flex-col min-w-262 gap-spacing20 md:gap-spacing12 pr-spacing40 undefined"><div class="relative md:h-9 md:w-11 flex md:p-0 p-spacing10 md:bg-transparent bg-primary-200 md:rounded-none rounded-lg"><i class="icon-ticket text-primary-main md:text-custom32 text-1.75xl relative z-1"></i><i class="icon-pattern md:block hidden text-secondary-200 text-custom32 absolute top-1 left-3 opacity-64 undefined"></i></div><div class="flex flex-1 gap-y-spacing12"><div class="text-base leading-6.5 w-full md:max-w-66.25 text-neutral-800 undefined overview-list"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>PeopleCert Official </span><b><strong class="CertTheme__textBold">eBook</strong></b><span> and </span><b><strong class="CertTheme__textBold">Training Material</strong></b></p></div></div></div><div class="flex flex-row items-center md:items-start md:justify-start md:flex-col min-w-262 gap-spacing20 md:gap-spacing12 pr-spacing40 undefined"><div class="relative md:h-9 md:w-11 flex md:p-0 p-spacing10 md:bg-transparent bg-primary-200 md:rounded-none rounded-lg"><i class="icon-zap-square text-primary-main md:text-custom32 text-1.75xl relative z-1"></i><i class="icon-pattern md:block hidden text-secondary-200 text-custom32 absolute top-1 left-3 opacity-64 undefined"></i></div><div class="flex flex-1 gap-y-spacing12"><div class="text-base leading-6.5 w-full md:max-w-66.25 text-neutral-800 undefined overview-list"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Course Fee </span><b><strong class="CertTheme__textBold">Includes Exam Fee </strong></b><span>and Online Proctoring</span></p></div></div></div><div class="flex flex-row items-center md:items-start md:justify-start md:flex-col min-w-262 gap-spacing20 md:gap-spacing12 pr-spacing40 undefined"><div class="relative md:h-9 md:w-11 flex md:p-0 p-spacing10 md:bg-transparent bg-primary-200 md:rounded-none rounded-lg"><i class="icon-book-closed text-primary-main md:text-custom32 text-1.75xl relative z-1"></i><i class="icon-pattern md:block hidden text-secondary-200 text-custom32 absolute top-1 left-3 opacity-64 undefined"></i></div><div class="flex flex-1 gap-y-spacing12"><div class="text-base leading-6.5 w-full md:max-w-66.25 text-neutral-800 undefined overview-list"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Lifetime Access to </span><b><strong class="CertTheme__textBold">On-Demand Courseware</strong></b></p></div></div></div></div></div><div class="relative"><div class="transition-all duration-500 overflow-hidden text-ellipsis" style="max-height:2.75rem"><div><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><b><strong class="CertTheme__textBold">What is included in the ITIL® 4 Foundation Certification Training syllabus?</strong></b></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><b><strong class="CertTheme__textBold">1. Introduction to ITIL 4</strong></b></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>This part covers all about the ITIL4 features, principles and benefits. The topics included are:</span></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><span>About ITIL4</span></li><li value="2" class="CertTheme__listItem"><span>Components of ITIL4 Framework</span></li><li value="3" class="CertTheme__listItem"><span>Benefits of ITIL</span></li></ul><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><b><strong class="CertTheme__textBold">2. ITIL Key Concepts</strong></b></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>In this, you will explore key concepts on service, its management and value. Learn about stakeholders, products and service relationship. The topics include:</span></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><span>Service and Service Management</span></li><li value="2" class="CertTheme__listItem"><span>Components of Service Value</span></li><li value="3" class="CertTheme__listItem"><span>Determine the Value of a Service or Product</span></li><li value="4" class="CertTheme__listItem"><span>Stakeholders and Value Creation</span></li><li value="5" class="CertTheme__listItem"><span>Products, Services and Service Offering</span></li><li value="6" class="CertTheme__listItem"><span>Service Relationship</span></li></ul><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><b><strong class="CertTheme__textBold">3. ITIL Guiding Principles</strong></b></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>In this topic, you will learn in detail about the guiding principles of ITIL. This includes:</span></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><span>Focus on value</span></li><li value="2" class="CertTheme__listItem"><span>Start where you are</span></li><li value="3" class="CertTheme__listItem"><span>Progress iteratively with feedback</span></li><li value="4" class="CertTheme__listItem"><span>Collaborate and promote visibility</span></li><li value="5" class="CertTheme__listItem"><span>Think and work holistically</span></li><li value="6" class="CertTheme__listItem"><span>Keep it simple and practical</span></li><li value="7" class="CertTheme__listItem"><span>Optimize and automate</span></li></ul><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><b><strong class="CertTheme__textBold">4. The Four Dimensions of Service Management</strong></b></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>In this topic, you will learn more about ITIL service value system, chain and streams. The topics include:</span></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><span>Organization and people</span></li><li value="2" class="CertTheme__listItem"><span>Information and technology</span></li><li value="3" class="CertTheme__listItem"><span>Partners and suppliers</span></li><li value="4" class="CertTheme__listItem"><span>Value streams and processes</span></li><li value="5" class="CertTheme__listItem"><span>External factors: PESTEL</span></li></ul><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><b><strong class="CertTheme__textBold">5. The ITIL Service Value System</strong></b></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>In this, you will learn more about ITIL service value system, chain and streams. This includes:</span></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><span>ITIL Service Value System</span></li><li value="2" class="CertTheme__listItem"><span>Service Value Chain</span></li><li value="3" class="CertTheme__listItem"><span>Service Value Streams</span></li></ul><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><b><strong class="CertTheme__textBold">6. ITIL 4 Practices</strong></b></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>You will learn more about different types of ITSM. This includes the following topics.</span></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><span>Information Security Management</span></li><li value="2" class="CertTheme__listItem"><span>Relationship Management</span></li><li value="3" class="CertTheme__listItem"><span>Supplier Management</span></li><li value="4" class="CertTheme__listItem"><span>Service Level Management</span></li><li value="5" class="CertTheme__listItem"><span>IT Asset Management</span></li><li value="6" class="CertTheme__listItem"><span>Service Configuration Management</span></li><li value="7" class="CertTheme__listItem"><span>Change Enablement</span></li><li value="8" class="CertTheme__listItem"><span>Release Management</span></li><li value="9" class="CertTheme__listItem"><span>Deployment Management</span></li><li value="10" class="CertTheme__listItem"><span>Monitoring and Event Management</span></li><li value="11" class="CertTheme__listItem"><span>Incident Management</span></li><li value="12" class="CertTheme__listItem"><span>Problem Management</span></li><li value="13" class="CertTheme__listItem"><span>Service Request Management</span></li><li value="14" class="CertTheme__listItem"><span>Service Desk</span></li><li value="15" class="CertTheme__listItem"><span>Continual Improvement</span></li></ul><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><a href="info/it-service-management/itil-foundation-curriculum#overview-4-tab-42-1" class="CertTheme__link"><span>How does the ITIL® 4 Foundation syllabus help a candidate?</span></a></li><li value="2" class="CertTheme__listItem"><a href="info/it-service-management/itil-foundation-curriculum#overview-4-tab-42-2" class="CertTheme__link"><span>After completing the ITIL® v4 syllabus</span></a></li></ul><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>The ITIL® 4 Foundation certification syllabus is designed to help candidates understand what is ITIL methodology and the processes involved in it. It enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.</span></p><h2 class="CertTheme__h2" dir="ltr" style="text-align: start;"><span>Overview</span></h2><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><a href="about:blank.php" rel="nofollow" title="" class="CertTheme__link"><b><strong class="CertTheme__textBold">Group Discount</strong></b><span> upto 15 %</span></a></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Our comprehensive program is aimed at helping you gain the ITIL®4 Foundation credential and excel in your career as ITSM professionals. Learn how to deliver quality services in IT-enabled enterprises with the latest additions to the ITIL framework. Our courseware offers immersive learning with a blend of 6.5 hours of assessments and 3 mock tests. Tailormade to suit your needs, choose from our online self-paced learning module (39.5 hours), or instructor-led training (16 hours).</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>One of the reasons why ITIL® is so well-appreciated and in demand globally is because of its versatility. ITIL® has been designed while keeping in mind the needs of different organizations, allowing them to customize it according to their needs. The scalability and flexibility of ITIL® makes it easily adaptable/aligned to other practices such as Six Sigma, COBIT, or TOGAF.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><b><strong class="CertTheme__textBold">Benefits</strong></b></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>The Information Technology Infrastructure Library (ITIL®) is a framework designed for the standardizing, selecting, planning, delivering, and maintenance processes of the IT services. It also stabilizes processes within an organization and services delivered to customers. Simply put, the framework helps in achieving the predicted service delivery by improving efficiency.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Available in 2 formats for the ease of your learning, our instructor-led live training is a 2-day program (8 hrs each day) and the online self-learning course spans over 25 hours. Understand the theoretical and practical aspects of ITIL® in its latest V4 version with our 6-module courseware. Catered to individuals keen on passing the ITIL® V4 Certification exam, the first 3 modules of our course introduce you to ITIL, its key concepts, and guiding principles. The fourth and fifth modules cover the four dimensions of service management, Service Value System, and Service Value Chain, respectively. In the final module, you will explore ITIL Management Practices, Information Security Management, Relationship Management, and more.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Along the way, you will get plenty of exam prep in the form of sample papers, questionnaires, and pointers to clear the exam and gain the ITIL®4 Foundation credential, from the best trainers in the IT industry.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><b><strong class="CertTheme__textBold">Benefits For Individuals</strong></b></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><span>Gain a detailed insight into the ITIL® framework helping you manage work better.</span></li><li value="2" class="CertTheme__listItem"><span>Enhance your earning potential and job prospects.</span></li><li value="3" class="CertTheme__listItem"><span>Develop expertise in management skills with our blended learning modes.</span></li><li value="4" class="CertTheme__listItem"><span>Understand the common terminologies used in business across the industries.</span></li><li value="5" class="CertTheme__listItem"><span>Build industry-relevant skills and competencies; open new doors in terms of job roles within your organization.</span></li><li value="6" class="CertTheme__listItem"><span>Gain the globally recognized ITIL® credential and meet the industry demands with new ideas</span></li></ul><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><b><strong class="CertTheme__textBold">Benefits For Enterprises</strong></b></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><span>Make IT the core part of your business by leveraging ITIL® as a service provider.</span></li><li value="2" class="CertTheme__listItem"><span>Processes like the ITIL® Incident Management and Problem Management quickly restore the services and create workarounds.</span></li><li value="3" class="CertTheme__listItem"><span>Prevent incidents with ITIL® by performing or conducting major incident reviews and eliminating root causes.</span></li><li value="4" class="CertTheme__listItem"><span>Help your teams manage customer expectations through service-level management and business relationship management.</span></li><li value="5" class="CertTheme__listItem"><span>Change enablement and Continual Improvement facilitate the organization to align its services and products as per the changing internal/external environments.</span></li><li value="6" class="CertTheme__listItem"><span>ITIL® helps in the management of accounts, budget, and charging requirements related to service costs.</span></li><li value="7" class="CertTheme__listItem"><span>Risk analysis and management activities with ITIL® processes.</span></li><li value="8" class="CertTheme__listItem"><span>Enhance customer satisfaction by giving your organization a competitive advantage.</span></li></ul><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><b><strong class="CertTheme__textBold">Online Self Learning (OSL)</strong></b></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><span>Self- Paced Learning with Lifetime Access</span></li><li value="2" class="CertTheme__listItem"><span>Hands-on learning in both theory &amp; practice</span></li><li value="3" class="CertTheme__listItem"><span>Get 25 hours of self-paced learning sessions</span></li><li value="4" class="CertTheme__listItem"><span>4 hours of comprehensive assessments to gauge your knowledge</span></li><li value="5" class="CertTheme__listItem"><span>3 mock tests to help fine-tune your skills</span></li></ul><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><b><strong class="CertTheme__textBold">Blended Learning (OSL + Live Interactive Online Training)</strong></b></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><span>Experience 16 hours of live sessions spanning 2 days (8 hours each)</span></li><li value="2" class="CertTheme__listItem"><span>Get 25 hours of online self-paced learning</span></li><li value="3" class="CertTheme__listItem"><span>Hands-on learning in both theory &amp; practice</span></li><li value="4" class="CertTheme__listItem"><span>4 hours of comprehensive assessments to gauge your knowledge</span></li><li value="5" class="CertTheme__listItem"><span>3 mock tests to help fine-tune your skills</span></li></ul><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><b><strong class="CertTheme__textBold">Corporate Solutions Learning @ Scale</strong></b></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><span>Level up your team's skills to meet demands</span></li><li value="2" class="CertTheme__listItem"><span>Future-proof your resources to changing market needs</span></li><li value="3" class="CertTheme__listItem"><span>Customized learning solutions for teams</span></li><li value="4" class="CertTheme__listItem"><span>Customized learning plans for effective outcomes</span></li></ul></div></div></div></div></div></div></div></section></div><div><section class="py-spacing44 sm:py-spacing48 xl:px-spacing80 sm:px-spacing112 px-0 pt-spacing8 md:pt-0 md:-mt-spacing8"><div class="px-spacing20 md:px-0 w-full 2xl:max-w-7xl mx-auto"><div class="row g-4"><div class="col-12 md:flex-col md:col-start-1"><div class="p-spacing20 md:p-0 gap-x-spacing20 flex xs:flex-col  md:flex-row justify-start md:items-center relative rounded-xl bg-secondary-100"><div class="flex-grow-0 flex-shrink-0 h-full"><img alt="Contact Learning Advisor" loading="lazy" width="413" height="232" decoding="async"  class="self-end w-full h-full" style="color:transparent" src="https://d2o2utebsixu4k.cloudfront.net/CTA_Still got question-05-b8fe832b08f64bd38c99449838facb57.svg"></div><div class="flex flex-col md:w-138 "><div class="md:pr-spacing48"><div class="text-sm leading-4 font-bold text-neutral-600 pb-spacing12">Need more information?</div><div class="text-2xl pb-spacing24 text-neutral-800 font-bold">Have more questions or need personalized guidance?</div></div><div class="group m-4 !m-0"><button class="font-bold text-base transition duration-300 ease-in-out bg-mono-black md:hover:bg-primary-main active:bg-primary-main rounded text-white px-6 py-4 items-center justify-center inline-flex md:h-14 h-11 md:!px-spacing28 !px-spacing16 !py-0" tabindex="-1"><p class="">Contact Learning Advisor</p></button><div class="relati"></div></div></div></div></div></div></div></section></div><div><section data-id="Who Should Learn" id="Who Should Learn" class="py-spacing44 sm:py-spacing48 xl:px-spacing80 sm:px-spacing112 px-0 bg-subdued md:bg-white md:!py-spacing48 md:mt-0"><div class="px-spacing20 md:px-0 w-full 2xl:max-w-7xl mx-auto"><div class="row g-4"><div class="col-12 md:flex-col md:col-start-1"><div class="grid md:grid-cols-3 md:bg-subdued md:rounded-20 md:pl-10"><div class="flex flex-col col-12 col-md-2 md:py-spacing40"><div class="md:!col-span-2 md:flex md:items-center col-12 col-md-5"><div class="w-full"><div class="max-w-133"><h2 class="text-sm uppercase font-semibold text-neutral-500">Who should take this ITIL® 4 Foundation Certification?</h2><div class="text-3xl leading-9.75 font-bold text-mono-black mt-spacing6 mb-spacing24">Who should take this ITIL® 4 Foundation Certification?</div></div><ul class="flex flex-col flex-wrap list-none p-0 gap-x-spacing12 gap-y-spacing8 md:grid md:grid-cols-2"><li class="list-outside text-neutral-700 list-disc ml-5"><span class="text-base leading-6.5 font-normal text-neutral-700 w-full">IT professionals</span></li><li class="list-outside text-neutral-700 list-disc ml-5"><span class="text-base leading-6.5 font-normal text-neutral-700 w-full">Business managers</span></li><li class="list-outside text-neutral-700 list-disc ml-5"><span class="text-base leading-6.5 font-normal text-neutral-700 w-full">Business process owners</span></li><li class="list-outside text-neutral-700 list-disc ml-5"><span class="text-base leading-6.5 font-normal text-neutral-700 w-full">Project managers</span></li><li class="list-outside text-neutral-700 list-disc ml-5"><span class="text-base leading-6.5 font-normal text-neutral-700 w-full">Students and individuals with interest in IT Services Management</span></li><li class="list-outside text-neutral-700 list-disc ml-5"><span class="text-base leading-6.5 font-normal text-neutral-700 w-full">ITSM Managers and aspiring ITSM Managers</span></li><li class="list-outside text-neutral-700 list-disc ml-5"><span class="text-base leading-6.5 font-normal text-neutral-700 w-full">Professionals working in other areas of IT like digital, product, development and service.</span></li><li class="list-outside text-neutral-700 list-disc ml-5"><span class="text-base leading-6.5 font-normal text-neutral-700 w-full">ITIL certified professionals who want a transition to the new version V4</span></li></ul></div></div></div><img alt="Whoshouldlearn image" loading="lazy" width="299" height="302" decoding="async"  class="self-end" style="color:transparent" src="https://d2o2utebsixu4k.cloudfront.net/Who should attend-02-c450ca6d25cc4e8d831bd5a50355bb3a.svg"></div></div></div></div></section></div><div><section data-id="ITIL® Certification Curriculum FAQs" id="ITIL® Certification Curriculum FAQs" class="py-spacing44 sm:py-spacing48 xl:px-spacing80 sm:px-spacing112 px-0 bg-subdued md:bg-white !py-0 md:!py-spacing48"><div class="px-spacing20 md:px-0 w-full 2xl:max-w-7xl mx-auto"><div class="row g-4"><div class="col-12 md:flex-col md:col-start-1"><div class="flex items-center justify-center font-Inter"><div class="bg-subdued w-full md:p-spacing40 py-spacing40 rounded-custom20"><div class="flex justify-between items-center"><div class="items-center flex-1"><div class="max-w-133"><h2 class="text-sm uppercase font-semibold text-neutral-500">ITIL® Certification Curriculum </h2><div class="text-3xl leading-9.75 font-bold text-mono-black mt-spacing6">ITIL® Certification Curriculum FAQs</div></div></div></div><div class=""><div><div class="relative flex w-fit items-center max-w-full customized-x-scrollbar gap-spacing12 md:gap-spacing24 rounded-xl bg-white p-spacing8 shadow-primaryDouble my-6 md:my-spacing40"><button class="z-1 rounded-lg px-spacing16 h-10 transition-all duration-300 ease-out flex items-center gap-spacing8 whitespace-nowrap font-semibold text-primary-900 bg-primary-100 delay-300"><h3 class="text-sm md:text-base first-letter:capitalize">ITIL® V4</h3></button><button class="z-1 rounded-lg px-spacing16 h-10 transition-all duration-300 ease-out flex items-center gap-spacing8 whitespace-nowrap bg-transparent font-medium text-neutral-800 hover:text-primary-600"><h3 class="text-sm md:text-base first-letter:capitalize">ITIL® Certification</h3></button><button class="z-1 rounded-lg px-spacing16 h-10 transition-all duration-300 ease-out flex items-center gap-spacing8 whitespace-nowrap bg-transparent font-medium text-neutral-800 hover:text-primary-600"><h3 class="text-sm md:text-base first-letter:capitalize">ITIL® Exam</h3></button><button class="z-1 rounded-lg px-spacing16 h-10 transition-all duration-300 ease-out flex items-center gap-spacing8 whitespace-nowrap bg-transparent font-medium text-neutral-800 hover:text-primary-600"><h3 class="text-sm md:text-base first-letter:capitalize">ITIL® V3 Intermediate</h3></button><button class="z-1 rounded-lg px-spacing16 h-10 transition-all duration-300 ease-out flex items-center gap-spacing8 whitespace-nowrap bg-transparent font-medium text-neutral-800 hover:text-primary-600"><h3 class="text-sm md:text-base first-letter:capitalize">ITIL® V3 Practitioner</h3></button><button class="z-1 rounded-lg px-spacing16 h-10 transition-all duration-300 ease-out flex items-center gap-spacing8 whitespace-nowrap bg-transparent font-medium text-neutral-800 hover:text-primary-600"><h3 class="text-sm md:text-base first-letter:capitalize">ITIL® V3</h3></button><button class="z-1 rounded-lg px-spacing16 h-10 transition-all duration-300 ease-out flex items-center gap-spacing8 whitespace-nowrap bg-transparent font-medium text-neutral-800 hover:text-primary-600"><h3 class="text-sm md:text-base first-letter:capitalize">ITIL® Foundation</h3></button><button class="z-1 rounded-lg px-spacing16 h-10 transition-all duration-300 ease-out flex items-center gap-spacing8 whitespace-nowrap bg-transparent font-medium text-neutral-800 hover:text-primary-600"><h3 class="text-sm md:text-base first-letter:capitalize">ITIL®</h3></button><button class="z-1 rounded-lg px-spacing16 h-10 transition-all duration-300 ease-out flex items-center gap-spacing8 whitespace-nowrap bg-transparent font-medium text-neutral-800 hover:text-primary-600"><h3 class="text-sm md:text-base first-letter:capitalize">ITIL® Processes &amp; Functions</h3></button><button class="z-1 rounded-lg px-spacing16 h-10 transition-all duration-300 ease-out flex items-center gap-spacing8 whitespace-nowrap bg-transparent font-medium text-neutral-800 hover:text-primary-600"><h3 class="text-sm md:text-base first-letter:capitalize">ITIL® Roles, JD &amp; Salary</h3></button><button class="z-1 rounded-lg px-spacing16 h-10 transition-all duration-300 ease-out flex items-center gap-spacing8 whitespace-nowrap bg-transparent font-medium text-neutral-800 hover:text-primary-600"><h3 class="text-sm md:text-base first-letter:capitalize">My ITIL® Badge</h3></button><span class="absolute block h-10 rounded-lg bg-primary-100 transition-all duration-300" style="left:0;width:0;opacity:1"></span></div></div><div class=""><div><div class="text-xl text-neutral-800 mb-spacing20 font-bold">ITIL® V4</div><div class="relative w-full"><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-primary-main outline-2 shadow-card hover:shadow-card visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-t-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">1. What is ITIL® V4? What’s in it for me?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-0 text-neutral-800"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>The latest version of the world’s most popular ITSM framework is called ITIL® V4. It is the outcome of the contribution of more than 150 industry experts, contributors, and writers along with a new ITIL Development Group which comprises more than 2000 members who represent many of the largest organizations around the world.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><b><strong class="CertTheme__textBold">Focus and purpose of ITIL® V4:</strong></b></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>The major focus of ITIL® V4 is on integrating the ITIL guidance with best practices from the world of Agile, DevOps, and Lean. Its purpose is to provide comprehensive guidance to the organizations for managing Information Technology in the modern service economy.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>As the name suggests, it is going to play a pivotal role in supporting individuals and organizations to helm the Fourth Industrial Revolution. The Publications associated with ITIL Strategist, ITIL Specialist, and ITIL Leader will be released along with respective modules in the second half of 2019.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">2. When will ITIL® V4 be released?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>The fourth version of ITIL®, the latest version of the world’s most popular ITSM framework, was released on 28th February 2019.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">3. Why ITIL® 4 &amp; what’s the purpose of ITIL® V4?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>The previous versions of ITIL faced criticism based on the relationship with the ITSM community and its failure to keep up with the recent trends in IT operations and software development. ITIL® V4 has come up with community-driven updates and identifies Agile, DevOps, and Lean as key focus areas for integration with traditional ITIL best practices to address this criticism.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">4. How to get certified in ITIL® V4 based on the new certification scheme?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>The certification scheme for becoming an ITIL Master has undergone some changes in ITIL®  V4. There are two designations which have been streamlined with certain modules to provide clear paths for practitioners to continue their ITIL journey. AXELOS has defined various paths to upgrade your ITIL® V3 certifications to corresponding ITIL® V4 certificates.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">5. What next after ITIL® 4 Foundation Certification course?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>According to a report in CRN, ITIL is one of the top 15 money making certifications of 2015. This reflects its growing popularity among organizations who want professionals to enhance their profit margins by implementing the techniques of ITIL®. The Foundation Certification is also a stepping stone for certifications such as ITIL Managing Professional and ITIL Strategic Leader, which can help further enhance the IT service management of organizations.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">6. Why should you pursue the ITIL 4 Certification?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>ITIL® 4 today translates to big opportunities. Organizations realize that implementing ITIL® 4 techniques can help improve efficiencies by streamlining processes and facilitating communications between team members and stakeholders. This ensures maximum utilization of resources for project improvement.Organizations are therefore on the lookout for ITIL® qualified professionals and this in turn has increased the earning potential of such individuals by 17%, </span><a href="https://www.indeed.com/q-Itil-Foundation-jobs.php" target="_blank" rel="nofollow" class="CertTheme__link"><span>according to Indeed.com.</span></a></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow hidden"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">7. What are the certification levels in ITIL® V4?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>Below are the certification levels in ITIL V4:</span></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><b><strong class="CertTheme__textBold">ITIL V4 Foundation</strong></b><span>- now available</span></li><li value="2" class="CertTheme__listItem"><b><strong class="CertTheme__textBold">ITIL Managing Professional (MP)</strong></b><span>- launching 2020</span></li><li value="3" class="CertTheme__listItem"><b><strong class="CertTheme__textBold">ITIL Strategic Leader (SL) </strong></b><span>- launching H1 2020</span></li><li value="4" class="CertTheme__listItem"><b><strong class="CertTheme__textBold">ITIL 4 Master </strong></b><span>- launching H2 2020</span></li></ul><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>One of the main characteristics of the new ITIL 4 certification scheme is that it is now formed by two different designation streams; ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL).</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>To become an </span><b><strong class="CertTheme__textBold">ITIL Managing Professional (ITIL MP)</strong></b><span>, you must complete the following modules:</span></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><span>ITIL 4 Foundation</span></li><li value="2" class="CertTheme__listItem"><span>ITIL Specialist: Create, Deliver &amp; Support</span></li><li value="3" class="CertTheme__listItem"><span>ITIL Specialist: Drive Stakeholder Value</span></li><li value="4" class="CertTheme__listItem"><span>ITIL Specialist: High-Velocity IT</span></li><li value="5" class="CertTheme__listItem"><span>ITIL Strategist: Direct, Plan &amp; Improve</span></li></ul><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>To become an </span><b><strong class="CertTheme__textBold">ITIL Strategic Leader (ITIL SL)</strong></b><span>, you must complete the following modules:</span></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><span>ITIL 4 Foundation</span></li><li value="2" class="CertTheme__listItem"><span>ITIL Strategist: Direct, Plan &amp; Improve</span></li><li value="3" class="CertTheme__listItem"><span>ITIL Leader: Digital &amp; IT Strategy</span></li></ul><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>In order to be eligible to become an ITIL Master, you must have both the ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) designations.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow hidden"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">8. What are the levels of ITIL® certification (ITIL® V3)?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>The ITIL® framework is comprised of a series of qualifications focused on different aspects of ITIL® best practices to various degrees of depth and detail. By completing each level of certification, credits are awarded which are needed to take you to the next qualification level.The five different certification levels within the scheme are:</span></p><ol class="CertTheme__ol1"><li value="1" class="CertTheme__listItem"><b><strong class="CertTheme__textBold">Foundation level- </strong></b><span>The entry level of qualification</span></li><li value="2" class="CertTheme__listItem"><b><strong class="CertTheme__textBold">Practitioner level- </strong></b><span>It provides the ability to adopt and adapt in ITIL® organizations</span></li><li value="3" class="CertTheme__listItem"><b><strong class="CertTheme__textBold">Intermediate level-</strong></b><span> This level offers a module pattern providing a different focus on IT service management.</span></li><li value="4" class="CertTheme__listItem"><b><strong class="CertTheme__textBold">Expert level-</strong></b><span> This is targeted at candidates who are interested in acquiring enhanced knowledge of the ITIL® scheme.</span></li><li value="5" class="CertTheme__listItem"><b><strong class="CertTheme__textBold">Masters level-</strong></b><span> The final stage is the Masters level. Here you get to prove all you have learned in the previous stages. You must attempt and pass a qualifying exam for each level in order to achieve the certification.</span></li></ol></div></div></div></div></div><div class="relative"><div class="mt-spacing20 z-10 relative text-center flex justify-center mt-0"><button class="flex items-center gap-x-spacing8 py-spacing4"><span class="text-sm underline font-semibold text-mono-black">View More</span><i class="icon-chevron-down-double text-xl leading-5 text-neutral-800"></i></button></div><div class="absolute bottom-0 block h-32 w-full bg-gradient-to-t from-subdued/100 from-30% md:from-40%"></div></div></div></div></div><div class="hidden"><div><div class="text-xl text-neutral-800 mb-spacing20 font-bold">ITIL® Certification</div><div class="relative w-full"><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-primary-main outline-2 shadow-card hover:shadow-card visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-t-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">1. What is ITIL® certification?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-0 text-neutral-800"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>ITIL® is a systematic series of certifications through various levels, that provides a module pattern to the ITIL® framework. This is comprised of a series of qualifications focused on the various aspects of ITIL® practices to various degrees of depth and detail. It is beneficial to people interested in IT management. With this certification:</span></p><ol class="CertTheme__ol1"><li value="1" class="CertTheme__listItem"><span>A better understanding of how to enhance IT services within an organization is achieved.</span></li><li value="2" class="CertTheme__listItem"><span>Students will acquire a basic understanding of the ITIL® framework.</span></li><li value="3" class="CertTheme__listItem"><span>It can help people working in an organization that has adapted to the ITIL® and need to be more informed about IT service management.</span></li></ol></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">2. How can I become an ITIL® Master in ITIL® V4 Certification scheme? What are the qualification criteria?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>If you’re already certified in ITIL V3 Foundation, the following approaches help to become ITIL® V4 Master:</span><br><br></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>a) You need to earn 17 credits from the modules under ITIL® V3 scheme which makes you eligible to take the ITIL Managing Professional transition module in order to migrate to the ITIL® V4 scheme.</span><br><br></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>b) Once you achieve the ITIL® V4 Managing Professional designation then you should also pursue the ITIL® V4 Strategic Leader. You can opt for ITIL® V4 Master once you complete the modules under both the designations. AXELOS has introduced ITIL® V4 with a few new modules which you need to take up to become an ITIL® Master. Once you complete the ITIL® V4 Foundation, you need to complete the modules under both the designations in order to become an ITIL® V4 Master.The ITIL® V4 modules recommended by AXELOS to become an ITIL® V4 Master are as follows:</span><br><br></p><table class="CertTheme__table"><colgroup><col><col></colgroup><tbody><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 350px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: center;"><b><strong class="CertTheme__textBold">Designations</strong></b></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 350px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: center;"><b><strong class="CertTheme__textBold">Modules</strong></b></p></td></tr><tr><td rowspan="5" class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 350px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><b><strong class="CertTheme__textBold">ITIL® Managing Professional (ITIL® MP)</strong></b></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 350px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>ITIL® V4 Foundation</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 700px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>ITIL® V4 Specialist: Create, Deliver, and Support</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 700px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>ITIL® V4 Specialist: Drive Stakeholder Value</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 700px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>ITIL® V4 Specialist: High Velocity IT</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 700px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>ITIL® V4 Strategist: Direct, Plan, and Improve</span></p></td></tr><tr><td rowspan="3" class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 350px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><b><strong class="CertTheme__textBold">ITIL® Strategic Leader (ITIL® SL)</strong></b></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 350px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>ITIL® V4 Foundation</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 700px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>ITIL® V4 Strategist: Direct, Plan, and Improve</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 700px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>ITIL® V4 Leader: Digital and IT Strategy</span></p></td></tr></tbody></table></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">3. What is an ITIL® qualification?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>The ITIL® qualification scheme equips IT professionals with the knowledge of best practices for the efficient execution of IT services and the improvement of service delivery to businesses. Its training focuses not only on technology or processes but also on the capability of the personnel using the technology and deploying the services.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>The ITIL® qualifications are designed to help customers get value from IT services and ensure that organizations manage their services better in order to grow. The guidelines follow an end-to-end approach and critically assess and find optimal solutions to manage the entire service life-cycle, from requirements identification to the design and creation of the solution or service.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">4. What should you look for while searching for the best ITIL® V4 Certification Training Institute in India, US &amp; around the globe?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>The factors which you should look for while searching for the best ITIL® V4 Certification Training Institute are the same around the globe. There are a few prerequisites which you must consider while looking out for the best ITIL® V4 Certification Training Institute. They are:</span></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><span>The Training Institute must have accreditation from PeopleCert, APMG, and PECB.</span></li><li value="2" class="CertTheme__listItem"><span>The Training Institute must have AXELOS Accredited courseware that is being used by various partners, internationally.</span></li><li value="3" class="CertTheme__listItem"><span>You must also ensure that the Training Institute has a high passing rate.</span></li><li value="4" class="CertTheme__listItem"><span>The trainers and consultants must be accredited and experienced in the field.</span></li><li value="5" class="CertTheme__listItem"><span>You should also ensure that you are provided with an exclusive Pre-Courseware to come up with more specific queries.</span></li><li value="6" class="CertTheme__listItem"><span>Moreover, you should check if the training is hands-on and offers consulting exposure, role plays, live case studies. It should not be confined to theory and slides alone.</span></li><li value="7" class="CertTheme__listItem"><span>Finally, you should feel assured that you’re getting value for your money that you have spent to get the ITIL® V3 2011 Certification.</span></li></ul></div></div></div></div></div></div></div></div><div class="hidden"><div><div class="text-xl text-neutral-800 mb-spacing20 font-bold">ITIL® Exam</div><div class="relative w-full"><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-primary-main outline-2 shadow-card hover:shadow-card visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-t-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">1. What is the new ITIL® V4 Exam Format?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-0 text-neutral-800"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>The exam format for ITIL® V4 is an objective test pattern with no negative marking. There are </span><b><strong class="CertTheme__textBold">40 questions</strong></b><span> and you need </span><b><strong class="CertTheme__textBold">26 marks ( 65%) out of 40 to pass</strong></b><span>. The duration is 60 minutes and it’s a closed book exam.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">2. What is the ITIL® Exam Syllabus format &amp; how to get certified in ITIL® V3 Foundation?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>In order to become an ITIL® Foundation certified professional, one has to appear for the one hour online ITIL® Foundation certification examination that is held on the last day of the training.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>The exam itself is a one-hour online examination comprising of 40 questions. You have to score 26 marks (65%) to attain the certification. You will be awarded 2 credits for the same.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">3. What’s the cost of all the ITIL® Exams?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>The exam fee is one of the components of ITIL Certification cost. The exam fee varies according to the level of ITIL® V3 2011 Certification exam which can be clearly explained through the following chart:</span></p><table class="CertTheme__table"><colgroup><col><col><col></colgroup><tbody><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><b><strong class="CertTheme__textBold">Sl No.</strong></b></p></td><td colspan="3" class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: center;"><b><strong class="CertTheme__textBold">ITIL® V3 2011 Certification</strong></b></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: center;"><b><strong class="CertTheme__textBold">Price for India</strong></b></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard" style="text-align: center;"><b><strong class="CertTheme__textBold">1.</strong></b></p></td><td colspan="3" class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: center;"><span>ITIL®V3 Foundation</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard" style="text-align: center;"><b><strong class="CertTheme__textBold">£</strong></b><span>236.00</span></p></td></tr><tr><td rowspan="9" class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 140px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard" style="text-align: center;"><b><strong class="CertTheme__textBold">2.</strong></b></p></td><td rowspan="9" class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 140px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: center;"><span>ITIL® Intermediate</span></p></td><td rowspan="5" class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 140px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: center;"><span>Service Lifecycle Modules</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 140px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Service Strategy</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 140px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard" style="text-align: center;"><b><strong class="CertTheme__textBold">£</strong></b><span>283.00</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 350px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Service Design</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 350px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard" style="text-align: center;"><b><strong class="CertTheme__textBold">£</strong></b><span>283.00</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 350px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Service Transition</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 350px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard" style="text-align: center;"><b><strong class="CertTheme__textBold">£</strong></b><span>283.00</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 350px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Service Operation</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 350px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard" style="text-align: center;"><b><strong class="CertTheme__textBold">£</strong></b><span>283.00</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 350px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Continual Service Improvement</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 350px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard" style="text-align: center;"><b><strong class="CertTheme__textBold">£</strong></b><span>283.00</span></p></td></tr><tr><td rowspan="4" class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: center;"><span>Service Capability Modules</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Operational Support and Analysis</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard" style="text-align: center;"><b><strong class="CertTheme__textBold">£</strong></b><span>283.00</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 350px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Planning, Protection, and Optimization</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 350px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard" style="text-align: center;"><b><strong class="CertTheme__textBold">£</strong></b><span>283.00</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 350px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Release, Control, and Validation</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 350px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard" style="text-align: center;"><b><strong class="CertTheme__textBold">£</strong></b><span>283.00</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 350px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Service Offerings and Agreements</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 350px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard" style="text-align: center;"><b><strong class="CertTheme__textBold">£</strong></b><span>283.00</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard" style="text-align: center;"><b><strong class="CertTheme__textBold">3.</strong></b></p></td><td colspan="3" class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: center;"><span>ITIL® Practitioner</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard" style="text-align: center;"><b><strong class="CertTheme__textBold">£</strong></b><span>389.00</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard" style="text-align: center;"><b><strong class="CertTheme__textBold">4.</strong></b></p></td><td colspan="3" class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: center;"><span>ITIL® Managing Across the Lifecycle</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard" style="text-align: center;"><b><strong class="CertTheme__textBold">£</strong></b><span>283.00</span></p></td></tr></tbody></table><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><a href="https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1" target="_blank" rel="nofollow" class="CertTheme__link"><i><em class="CertTheme__textItalic">s://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1</em></i></a></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">4. What does the ITIL® Foundation exam cover?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>The Foundation exam covers Continuous Service Improvement, Service Strategy, Service Design, Service Transition, and Service Operation.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">5. What are the two routes to take the ITIL® Exam &amp; get the ITIL® Foundation Certificate?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>There are two ways through which a candidate can take the exam. The first and most common way is to </span><a href="it-service-management/itil-foundation-certification-training?source=faq-schema" target="_blank" class="CertTheme__link"><span>join an ITIL training course</span></a><span> with an Accredited Training Organization. After the end of your training, you will take up the examination. The second option is to do self-study. Once you have covered all the units, you can schedule the exam. Either way, in order to achieve the ITIL® Foundation certificate, you have to clear the examination.</span></p></div></div></div></div></div></div></div></div><div class="hidden"><div><div class="text-xl text-neutral-800 mb-spacing20 font-bold">ITIL® V3 Intermediate</div><div class="relative w-full"><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-primary-main outline-2 shadow-card hover:shadow-card visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-t-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">1. What is ITIL® V3 Intermediate?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-0 text-neutral-800"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>ITIL® V3 Intermediate is an industry-recognized certification and is the third level of ITIL® V3 certification.It has a modular structure under which each module provides a different focus on the IT Service Management. All the modules under ITIL® V3 Intermediate certification go more into the details than the Foundation certification.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">2. Why ITIL® V3 Intermediate plays a major role in ITIL® V4 Transition?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>The new certification scheme that came into the picture after the ITIL® V4 was launched on 28th Feb 2019 which requires you to earn 17 credits to take the ITIL® V4 MP. The modules under ITIL® V3 Intermediate play a pivotal role for professionals who want to make a transition to the ITIL® V4 scheme. The professionals with a solid understanding of ITIL® V3 who move to ITIL® V4 will be able to help their organisation to evolve their service management.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">3. Who can take the ITIL® V3 Intermediate certification?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>ITIL® V3 Intermediate can be taken up by the professionals who want to make a transition to the ITIL® V4 scheme. The content of the ITIL® V3 Intermediate modules intends to benefit the end learners who are progressing on their ITIL® journey.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">4. What knowledge would I gain after the completion of ITIL® V3 Intermediate Certification?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>The principles, processes, and activities covered under the Service Lifecycle and Service Capability modules of ITIL® V3 Intermediate certification equips you with the essential knowledge that contributes toward a better understanding of the ITIL® V4 concepts that are reflected on the updated framework.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">5. What are the benefits of taking up the ITIL® V3 Intermediate Certification?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>The knowledge that you acquire by taking up the ITIL® V3 Intermediate Certification benefits you in the following ways:</span></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><span>Integrate the key concepts that exist in both the versions</span></li><li value="2" class="CertTheme__listItem"><span>Understand the way these concepts interact, what remains core and what has evolved</span></li><li value="3" class="CertTheme__listItem"><span>Continue supporting professionals with the challenges faced in their work environment.</span></li></ul></div></div></div></div></div></div></div></div><div class="hidden"><div><div class="text-xl text-neutral-800 mb-spacing20 font-bold">ITIL® V3 Practitioner</div><div class="relative w-full"><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-primary-main outline-2 shadow-card hover:shadow-card visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-t-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">1. What is ITIL® V3 Practitioner?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-0 text-neutral-800"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>ITIL® V3 Practitioner is the second level of the ITIL® V3 certification journey which covers the Continual Service Improvement (CSI) approach in order to structure any improvement initiatives. It was developed with the aim of helping organizations and individuals increase the value that they obtain from ITIL® through practical guidance to adopt and adapt the framework for supporting the business.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">2. What is the purpose of ITIL® V3 Practitioner certification?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>The purpose of ITIL® V3 Practitioner certification is to offer practical guidance to the end learners on how to adopt and adapt the ITIL® framework in order to support your business objectives.The content of ITIL® V3 Practitioner also reflects in ITIL® V4 intending to help the IT professionals to adopt and adapt ITIL® guidance to their own specific needs and circumstances. Further, the guiding principles can/should be followed in every stage of service delivery.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">3. What are the three key areas that are crucial for the success of any improvement initiatives under ITIL® V3 Practitioner?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>The ITIL® V3 Practitioner covers three key areas which play a crucial role in the success of any improvement initiatives. They are as follows:</span></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><span>Organisational Change Management</span></li><li value="2" class="CertTheme__listItem"><span>Communication</span></li><li value="3" class="CertTheme__listItem"><span>Measurement and Metrics.</span></li></ul></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">4. What are the 9 Guiding Principles followed by ITIL® V3 Practitioner?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>The </span><b><strong class="CertTheme__textBold">9 Guiding Principles</strong></b><span> that are followed by ITIL® V3 Practitioner are as follows:</span></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><span>Focus on value</span></li><li value="2" class="CertTheme__listItem"><span>Design for Experience</span></li><li value="3" class="CertTheme__listItem"><span>Start where you are</span></li><li value="4" class="CertTheme__listItem"><span>Work holistically</span></li><li value="5" class="CertTheme__listItem"><span>Progress iteratively</span></li><li value="6" class="CertTheme__listItem"><span>Observe directly</span></li><li value="7" class="CertTheme__listItem"><span>Be transparent</span></li><li value="8" class="CertTheme__listItem"><span>Collaborate</span></li><li value="9" class="CertTheme__listItem"><span>Keep it simple.</span></li></ul></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">5. Do I need to meet any prerequisite to taking up the ITIL® V3 Practitioner Certification?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Yes, you require to hold an ITIL® V3 or ITIL® V4 Foundation Certification in order to take up ITIL® V3 Practitioner Certification.</span></p></div></div></div></div></div></div></div></div><div class="hidden"><div><div class="text-xl text-neutral-800 mb-spacing20 font-bold">ITIL® V3</div><div class="relative w-full"><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-primary-main outline-2 shadow-card hover:shadow-card visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-t-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">1. What is ITIL® V3?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-0 text-neutral-800"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>ITIL® V3 is known as the Information Technology Infrastructure Library Version 3. This version, created in 2007, breaks down into details, what an IT service provider must do to effectively run and manage an IT system.It comprises a number of proven IT processes &amp; best practices for the efficient running and improvement of IT services. It also equips IT organizations and professionals with the skills needed to deliver optimal services that meet the needs and objectives of the business. The updates in the ITIL® make IT service management better aligned with the organizational business needs through its processes and procedures.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">2. What is ITIL® V3 certification?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>ITIL® V3 Foundation is the basic or the Foundation that helps with the understanding of ITIL®. It is defined around a service life-cycle approach to ensure that the IT services provide the optimal business value. Axelos Ltd, the governing body of the ITIL® V3 Foundation certification defines it as the entry-level certification by which professionals can be accredited. This level offers a general awareness of the key elements, concepts, and terminology used in the ITIL® service life-cycle, including the links between life-cycle stages, the processes used and their contribution to IT service management practices while the higher levels go into greater depth for each of ITIL®’s five major modules.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">3. What is ITIL® V3 life-cycle?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>ITIL® V3 lays out best practice guidelines for IT Service Management in a company, through a Lifecycle approach. The ITIL® service life-cycle is split into 5 stages: </span><b><strong class="CertTheme__textBold">service strategy, service design, service transition, service operation, and continual service improvement</strong></b><span>.</span></p><ol class="CertTheme__ol1"><li value="1" class="CertTheme__listItem"><span>Service strategy basically develops a strategy that will fulfill business needs in an optimal manner.</span></li><li value="2" class="CertTheme__listItem"><span>Service design makes sure that new services are developed to meet user’s expectations.</span></li><li value="3" class="CertTheme__listItem"><span>Service transition involves designing, testing, and production of the service.</span></li><li value="4" class="CertTheme__listItem"><span>Service operation ensures the delivery of the service and also resolving service disruption.</span></li><li value="5" class="CertTheme__listItem"><span>Continual service improvement improves the effectiveness and efficiency of the service.</span></li></ol></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">4. What are the major ITIL® Exam &amp; Certification level changes in ITIL® V4 compared to ITIL® V3?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>The major certification level changes in ITIL® V4 can be identified in three phases, namely, certification schemes, Exam format, and career path modules. The various differences between ITIL® V3 and ITIL® V4 are as follows:</span><br><br></p><table class="CertTheme__table"><colgroup><col><col><col></colgroup><tbody><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><b><strong class="CertTheme__textBold">Features</strong></b></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><b><strong class="CertTheme__textBold">ITIL® V3 (old version of ITIL® certification)</strong></b></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><b><strong class="CertTheme__textBold">ITIL® V4 (new version of ITIL® certification)</strong></b></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><b><strong class="CertTheme__textBold">About</strong></b></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>The primary focus of ITIL® V3 was on the fundamentals of Service Management and Service Lifecycle.</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>ITIL® V4 focuses on providing comprehensive guidance for the management of information technology to the organizations.</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><b><strong class="CertTheme__textBold">Who should take it up?</strong></b></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><ol class="CertTheme__ol1"><li value="1" class="CertTheme__listItem"><span>Business managers</span></li><li value="2" class="CertTheme__listItem"><span>IT professionals</span></li><li value="3" class="CertTheme__listItem"><span>Project managers</span></li><li value="4" class="CertTheme__listItem"><span>Business process owners</span></li><li value="5" class="CertTheme__listItem"><span>Individuals and students interested in IT Services Management.</span></li></ol></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><ol class="CertTheme__ol1"><li value="1" class="CertTheme__listItem"><span>Existing and aspiring ITSM Managers</span></li><li value="2" class="CertTheme__listItem"><span>Individuals beginning their Service Management journey</span></li><li value="3" class="CertTheme__listItem"><span>ITIL certified professionals who want upskill</span></li><li value="4" class="CertTheme__listItem"><span>Professionals working in other areas of IT like product development and services.</span></li></ol></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><b><strong class="CertTheme__textBold">Levels of Certification</strong></b></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><span>ITIL® V3 Foundation</span></li><li value="2" class="CertTheme__listItem"><span>ITIL® V3 Practitioner</span></li><li value="3" class="CertTheme__listItem"><span>ITIL® V3 Intermediate</span></li></ul><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>1. Service Lifecycle Modules2. Service Strategy Modules</span></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><span>ITIL® MALC Certification</span></li><li value="2" class="CertTheme__listItem"><span>ITIL® V3 Expert</span></li><li value="3" class="CertTheme__listItem"><span>ITIL® V3 Master.</span></li></ul></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><b><strong class="CertTheme__textBold">ITIL® Managing Professional (ITIL® MP)</strong></b></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><span>ITIL® V4 Foundation</span></li><li value="2" class="CertTheme__listItem"><span>ITIL® V4 Specialist: Create, Deliver, and Support</span></li><li value="3" class="CertTheme__listItem"><span>ITIL® V4 Specialist: Drive Stakeholder Value</span></li><li value="4" class="CertTheme__listItem"><span>ITIL® V4 Specialist: High Velocity IT</span></li><li value="5" class="CertTheme__listItem"><span>ITIL® V4 Strategist: Direct, Plan, and Improve.</span></li></ul><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><b><strong class="CertTheme__textBold">ITIL® Strategic Leader (ITIL® SL)</strong></b></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><span>ITIL® V4 Foundation</span></li><li value="2" class="CertTheme__listItem"><span>ITIL® V4 Strategist: Direct, Plan, and Improve</span></li><li value="3" class="CertTheme__listItem"><span>ITIL® V4 Leader: Digital and IT Strategy.</span></li></ul></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><b><strong class="CertTheme__textBold">Curriculum</strong></b></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><ol class="CertTheme__ol1"><li value="1" class="CertTheme__listItem"><span>Introduction To ITIL®</span></li><li value="2" class="CertTheme__listItem"><span>Service Strategy</span></li><li value="3" class="CertTheme__listItem"><span>Service Design</span></li><li value="4" class="CertTheme__listItem"><span>Service Transition</span></li><li value="5" class="CertTheme__listItem"><span>Continual Service Improvement</span></li><li value="6" class="CertTheme__listItem"><span>Functions</span></li><li value="7" class="CertTheme__listItem"><span>Roles, Responsibilities and Competence.</span></li></ol></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><ol class="CertTheme__ol1"><li value="1" class="CertTheme__listItem"><span>Key concepts of service management</span></li><li value="2" class="CertTheme__listItem"><span>ITIL guiding principles</span></li><li value="3" class="CertTheme__listItem"><span>The four dimensions of service management</span></li><li value="4" class="CertTheme__listItem"><span>The purpose and components of the ITIL service value system</span></li><li value="5" class="CertTheme__listItem"><span>The key activities of the service value chain</span></li><li value="6" class="CertTheme__listItem"><span>The key ITIL practices.</span></li></ol></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><b><strong class="CertTheme__textBold">Exam</strong></b></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><ol class="CertTheme__ol1"><li value="1" class="CertTheme__listItem"><span>Multiple choice examination questions</span></li><li value="2" class="CertTheme__listItem"><span>40 questions</span></li><li value="3" class="CertTheme__listItem"><span>26 marks required to pass (out of 40 available) -65%</span></li><li value="4" class="CertTheme__listItem"><span>60 minutes duration</span></li><li value="5" class="CertTheme__listItem"><span>Closed book</span></li></ol></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><ol class="CertTheme__ol1"><li value="1" class="CertTheme__listItem"><span>Multiple choice examination questions</span></li><li value="2" class="CertTheme__listItem"><span>40 questions</span></li><li value="3" class="CertTheme__listItem"><span>26 marks required to pass (out of 40 available) -65%</span></li><li value="4" class="CertTheme__listItem"><span>60 minutes duration</span></li><li value="5" class="CertTheme__listItem"><span>Closed book</span></li></ol></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><b><strong class="CertTheme__textBold">The process after ITIL Foundation Course</strong></b></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><ol class="CertTheme__ol1"><li value="1" class="CertTheme__listItem"><span>ITIL® V3 foundation exam (Mandatory for any higher level of certification)</span></li><li value="2" class="CertTheme__listItem"><span>ITIL® practitioner certification</span></li><li value="3" class="CertTheme__listItem"><span>ITIL® intermediate certifications</span></li><li value="4" class="CertTheme__listItem"><span>ITIL® expert certification</span></li><li value="5" class="CertTheme__listItem"><span>ITIL® master certification.</span></li></ol></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>After ITIL® V4 foundation certification, candidates can earn </span><b><strong class="CertTheme__textBold">the ITIL Managing Professional </strong></b><span>designation. Provided they complete the following four modules:</span></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><span>Create, Deliver &amp; Support</span></li><li value="2" class="CertTheme__listItem"><span>Drive Stakeholder Value</span></li><li value="3" class="CertTheme__listItem"><span>High Velocity IT</span></li><li value="4" class="CertTheme__listItem"><span>Direct, Plan and Improve (IT Strategist Module)</span></li></ul><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>The second option is to become an </span><b><strong class="CertTheme__textBold">ITIL Strategic Leader (ITIL SL)</strong></b><span> after the ITIL V4 foundation exam candidates have to finish two modules and must have at least 3 years of managerial experience to become an ITIL SL. The modules are:</span></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><span>Direct, Plan and Improve (IT Strategist Module)</span></li><li value="2" class="CertTheme__listItem"><span>Digital and IT Strategy (ITIL Leader Module)</span></li></ul><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>In order to be eligible to become an </span><b><strong class="CertTheme__textBold">ITIL Master, </strong></b><span>learners must have both the </span><b><strong class="CertTheme__textBold">ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) designations.</strong></b></p></td></tr></tbody></table></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">5. What is the ITIL® framework and processes?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>The Information Technology Infrastructure Library (ITIL®) framework is the set of industry best practices and guidelines that describe the most effective way of implementing processes across the IT system. The ITIL® processes which are 5 in number, are structured as activities that fulfill a particular objective and add value within the ITIL® framework.The ITIL® framework is globally recognized as a methodology that works in IT service management and beyond, as it aims to align IT services with the current and future needs of the organization, its business processes and customers.</span></p></div></div></div></div></div></div></div></div><div class="hidden"><div><div class="text-xl text-neutral-800 mb-spacing20 font-bold">ITIL® Foundation</div><div class="relative w-full"><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-primary-main outline-2 shadow-card hover:shadow-card visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-t-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">1. What is ITIL® Foundation certification?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-0 text-neutral-800"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>ITIL® Foundation certification is an entry-level qualification that gives you a general overview or knowledge about the key principles, element, and terminologies used in the ITIL® service life-cycle management. This includes service management services and service life-cycle stages. It is a course that is designed for anyone interested in being an IT Service Management professional.The Foundation certification is a requirement on its own for acquiring other levels of ITIL® certifications. ITIL® provides you with a very wide platform for planning, identifying and delivering IT services to businesses across every sector.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">2. Why should you pursue the ITIL® Foundation Certification?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>ITIL® today translates to big opportunities. Organizations realize that implementing ITIL® techniques can help improve efficiencies by streamlining processes and facilitating communications between team members and stakeholders. This ensures maximum utilization of resources for project improvement.Organizations are therefore on the lookout for ITIL® qualified professionals and this in turn has increased the earning potential of such individuals by 17%, according to Indeed.com.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">3. What is ITIL® Foundation exam?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>ITIL® Foundation Exam is an entry-level certification for embarking on a career in Information Technology Service Management (ITSM). Clearing the ITIL® Foundation Exam will equip one with the right tools to implement all the processes essential for an organization to comply with the ITIL® framework, which describes the most suitable way of performing processes within the IT cycle.The exam is based on the implementation of the ITIL® V3 Foundation level curriculum. By the AXELOS standard, the ITIL® Foundation exam usually takes this format:</span></p><ol class="CertTheme__ol1"><li value="1" class="CertTheme__listItem"><span>Multiple choice examination questions</span></li><li value="2" class="CertTheme__listItem"><span>40 questions</span></li><li value="3" class="CertTheme__listItem"><span>26 marks required to pass (out of 40 available) - 65%</span></li><li value="4" class="CertTheme__listItem"><span>60 minutes duration</span></li><li value="5" class="CertTheme__listItem"><span>Closed book.</span></li></ol></div></div></div></div></div></div></div></div><div class="hidden"><div><div class="text-xl text-neutral-800 mb-spacing20 font-bold">ITIL®</div><div class="relative w-full"><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-primary-main outline-2 shadow-card hover:shadow-card visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-t-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">1. What is ITIL®?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-0 text-neutral-800"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>ITIL® (Information Technology Infrastructure Library) is a framework developed in the 1980s which was developed as an initiative by the UK Cabinet Office and is presently owned by Axelos, a public/private joint venture. ITIL® has become an effective standard in IT Service Management and helps organizations across industries offer their services in a quality-driven and cost-effective way.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">2. What does ITIL® stand for?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>ITIL® stands for Information Technology Infrastructure Library. ITIL® encompasses a wide and complete set of tools and best practices that are best suited for developing and executing modern IT services.It comes with unbeatable benefits such as cost reduction resulting from increased competitive advantage, agility, growth, streamlining IT processes giving the positive result of increased business opportunity, improvement in the value of IT through goal alignment, IT operations and increased business strategies and last, improvement in all-around satisfaction from employees, customers to other users.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">3. What is the new version of ITIL® called and when was it released in Q1-2019?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>The new and updated ITIL® version is called ITIL® V4. The ITIL® V4 Foundation was released on </span><b><strong class="CertTheme__textBold">28th February-2019</strong></b><span> and the publications associated with ITIL Strategist, ITIL Specialist, and ITIL Leader will be released along with respective modules in the second half of 2019.As the name suggests, it is going to play a pivotal role in supporting individuals and organisations to helm the Fourth Industrial Revolution. Its purpose is to provide comprehensive guidance to organisations for managing Information Technology in the modern service economy.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">4. What is the purpose of ITIL®?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>The purpose of ITIL® is to ensure all IT related services are effectively developed to meet the business objectives of organizations. The ITIL® framework details out a set of proven best practices for IT service management (ITSM), that serve to align IT services with the specific needs of the business.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">5. What is the history of ITIL® Framework and why were ITIL® Versions-1,2,3 &amp; 4 introduced?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><ol class="CertTheme__ol1"><li value="1" class="CertTheme__listItem"><b><strong class="CertTheme__textBold">ITIL® V1 - The Beginning: </strong></b><span>The first version of ITIL® was very technical in nature.</span><br><br><b><strong class="CertTheme__textBold">Primary Focus of ITIL® V1: </strong></b><span>It included topics such as backup power supplies, cabling techniques, and office acoustics which spanned a collection of 40 volumes. It discussed processes involved in service support such as change management, help desk management, and software distribution and control. In the early 1990s, government agencies and large companies across the world began adopting the framework in order to help improve their IT services and delivery capabilities.</span></li><li value="2" class="CertTheme__listItem"><b><strong class="CertTheme__textBold">ITIL® V2 - The first major revision:</strong></b><span> the second version of ITIL® was published in 2001 and focused on the elimination of duplicate entries, improvement in the consistency of topics and inclusion of new IT concepts.</span><br><br><b><strong class="CertTheme__textBold">Primary Focus of ITIL® V2:</strong></b><span> Some of the topics covered in ITIL® V2 was release management, problem management, incident management, security management, service continuity management, and financial management of IT assets.</span></li><li value="3" class="CertTheme__listItem"><b><strong class="CertTheme__textBold">ITIL® V3 - Introduction of the Service Lifestyle: </strong></b><span>The ITIL® version 3 or ITIL® V3 was published in the year 2007 which adopted a lifecycle approach to service management with greater emphasis on IT business integration.</span><b><strong class="CertTheme__textBold">Primary Focus of ITIL® V3: </strong></b><span>ITIL® version 3 was another upgrade which consisted of 26 functions and processes and was grouped into 5 stages. It focused on service strategy, service transition, service design, service operation, and continual service improvement. This new version doubled the scope and introduced a few new perspectives and dimensions.</span></li><li value="4" class="CertTheme__listItem"><b><strong class="CertTheme__textBold">ITIL® 2011 update: </strong></b><span>The ITIL® V3 2011 was an update made to the 2007 edition of ITIL® V3.</span><br><br><b><strong class="CertTheme__textBold">Primary Focus of ITIL® 2011 update: </strong></b><span>ITIL® V3 2011 primarily aimed at resolving the errors and inconsistencies in the text and diagrams across the suite. The rewrite, redesign, and use of larger fonts in the ITIL® 2011 books which were done in order to make ITIL® more approachable to the reader made the weight of the books grow by 57% and pages grow by 46%.</span></li><li value="5" class="CertTheme__listItem"><b><strong class="CertTheme__textBold">ITIL® V4</strong></b><br><br><b><strong class="CertTheme__textBold">Introduced ITIL Managing Professional (MP) &amp; ITIL Strategic Leader(SL)</strong></b><br><br><span>ITIL® V4 is the latest version of the world’s most popular ITSM framework which was introduced by AXELOS on 28th, February 2019.</span><br><br><b><strong class="CertTheme__textBold">Primary Focus of ITIL® V4: </strong></b><span>ITIL® V4 majorly consists of two designations, namely, ITIL® Management Professional (MP) and ITIL® Strategic Leader (SL). This new ITIL® version came up with community-driven updates and identifies Agile, DevOps, and Lean as key focus areas for integration with traditional ITIL best practices to address the criticisms of the previous ITIL® versions.</span></li></ol></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">6. What are the new ITIL® V4 Certification levels introduced by Axelos recently?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>AXELOS has come up with a few new changes in the certification scheme under ITIL® V4. The ITIL® V4 certification scheme has been streamlined and provides clear paths for you to continue your ITIL journey.You can get a clear picture of the changes in the following table:</span></p><table class="CertTheme__table"><colgroup><col></colgroup><tbody><tr><td colspan="6" class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 700px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: center;"><b><strong class="CertTheme__textBold">ITIL® Master</strong></b></p></td></tr><tr><td colspan="4" class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 350px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: center;"><b><strong class="CertTheme__textBold">ITIL® Managing Professional (MP)</strong></b></p></td><td colspan="2" class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 350px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: center;"><b><strong class="CertTheme__textBold">ITIL® Strategic Leader (SL)</strong></b></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: center;"><span>ITIL®</span><b><strong class="CertTheme__textBold"> </strong></b><span>Specialist</span></p><p class="CertTheme__paragraph" data-mode="standard"><br></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: center;"><span>Create, Deliver &amp; Support</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: center;"><span>ITIL® Specialist</span></p><p class="CertTheme__paragraph" data-mode="standard"><br></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: center;"><span>Drive Stakeholder Value</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: center;"><span>ITIL® Specialist</span></p><p class="CertTheme__paragraph" data-mode="standard"><br></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: center;"><span>High Velocity IT</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: center;"><span>ITIL® Strategist</span></p><p class="CertTheme__paragraph" data-mode="standard"><br></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: center;"><span>Direct, Plan &amp; Improve</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: center;"><span>ITIL® Strategist</span></p><p class="CertTheme__paragraph" data-mode="standard"><br></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: center;"><span>Direct, Plan &amp; Improve</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: center;"><span>ITIL® Leader</span></p><p class="CertTheme__paragraph" data-mode="standard"><br></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: center;"><span>Digital &amp; IT Strategy</span></p></td></tr></tbody></table></div></div></div></div></div></div></div></div><div class="hidden"><div><div class="text-xl text-neutral-800 mb-spacing20 font-bold">ITIL® Processes &amp; Functions</div><div class="relative w-full"><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-primary-main outline-2 shadow-card hover:shadow-card visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-t-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">1. What are the ITIL® Processes &amp; Functions ( ITIL® V3) that come under ITIL® service management?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-0 text-neutral-800"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>The third version of ITIL® was released in 2007. It featured five Service Lifecycle stages - Service Design, Service Strategy, Service Operation, Service Transition, and Continual Service Improvement. The 4 processes and functions of version 3 were the modified variant of ITIL® V2. These were explicitly defined and well structured.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><b><strong class="CertTheme__textBold">List of ITIL® V3 Processes and Functions:</strong></b></p><table class="CertTheme__table"><colgroup><col><col><col></colgroup><tbody><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><b><strong class="CertTheme__textBold">S.No</strong></b></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><b><strong class="CertTheme__textBold">Process/Function</strong></b></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><b><strong class="CertTheme__textBold">Type</strong></b></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>1</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Access Management</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>2</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Application Management</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Function</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>3</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Availability Management</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>4</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Business relationship management</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>5</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Capacity Management</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>6</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Change evaluation</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>7</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Change Management</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>8</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Demand Management</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>9</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Design Management</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>10</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Event Management</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>11</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Facilities Management</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Function</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>12</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Financial Management for IT Services</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>13</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Incident Management</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>14</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Information Security Management</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>15</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>IT Operations Management</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Function</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>16</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>IT Security Continuity Management</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>17</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Knowledge Management</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>18</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Performance Management</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Function</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>19</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Problem Management</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>20</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Release &amp; Deployment Management</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>21</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Request Fulfillment</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>22</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Service Asset &amp; Configuration Management</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>23</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Service Catalogue Management</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>24</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Service Desk</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Function</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>25</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Service Level Management</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>26</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Service Measurement</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>27</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Service Portfolio Management</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>28</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Service Reporting</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>29</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Service Validation &amp; Testing</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>30</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Software Asset Management</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>31</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Strategy Management for IT Services</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>32</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Supplier Management</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>33</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Technical Management</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Function</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>34</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>The 7 Step Improvement Process</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>35</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Transition Planning &amp; Support</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 233.333px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Process</span></p></td></tr></tbody></table><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>The second version updated a new quasi-process to the first set, the Service Support - Service Request Management, which was also called Service Desk.</span><br><br><span>The initial version of ITIL® had 10 processes. These processes were precisely distinguished into two sets - Service Support and Service Delivery.</span></p><ol class="CertTheme__ol1"><li value="1" class="CertTheme__listItem"><span>The </span><b><strong class="CertTheme__textBold">Service Support</strong></b><span> includes Change Management, Problem Management, Incident Management, Configuration Management, and Release Management.</span></li><li value="2" class="CertTheme__listItem"><span>The </span><b><strong class="CertTheme__textBold">Service Delivery</strong></b><span> deals with Service level management, IT Service Continuity Management, Financial Management, Capacity Management, and Availability Management.</span></li></ol></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">2. What are the five stages of the ITIL® V3 service lifecycle?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>The five stages involved in ITIL® V3 service lifecycle to provide best practice guidance for IT Service Management are as follows:</span></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><span>Service strategy</span></li><li value="2" class="CertTheme__listItem"><span>Service design</span></li><li value="3" class="CertTheme__listItem"><span>Service transition</span></li><li value="4" class="CertTheme__listItem"><span>Service operation</span></li><li value="5" class="CertTheme__listItem"><span>Continual service improvement</span></li></ul></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">3. What is ITIL® Service Lifecycle?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><b><strong class="CertTheme__textBold">ITIL® Service Lifecycle modules:</strong></b></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><span>ITIL® Service Strategy</span></li><li value="2" class="CertTheme__listItem"><span>ITIL® Service Design</span></li><li value="3" class="CertTheme__listItem"><span>ITIL® Service Transition</span></li><li value="4" class="CertTheme__listItem"><span>ITIL® Service Operation</span></li><li value="5" class="CertTheme__listItem"><span>ITIL® Service Continual Improvement</span><br><b><strong class="CertTheme__textBold">ITIL® Service Lifecycle modules:</strong></b></li></ul><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><b><strong class="CertTheme__textBold">1) ITIL® Service Strategy</strong></b></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>The Service Strategy certification explores the guidelines used for designing, developing, and implementing service provider strategy.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>It focuses on providing the techniques and knowledge that helps you understand the success and risk factors.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>They also help you hone the skills involved in the development and progress of strategy in an organization.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>The Service Strategy module is worth </span><b><strong class="CertTheme__textBold">3 credits.</strong></b></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><b><strong class="CertTheme__textBold">2) ITIL® Service Design</strong></b></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>ITIL® Service Design (SD) module is one of the certifications of the ITIL® Service Lifecycle work stream that focuses on designing the IT service.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>It explores the processes, policies, architecture, and documentation of these services that meet the needs of the organization.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>This module is important to understand the continued development and improvement of services in the IT lifecycle.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>The Service Design module is worth </span><b><strong class="CertTheme__textBold">3 credits</strong></b><span>.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><b><strong class="CertTheme__textBold">3) ITIL® Service Transition</strong></b></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>The Service Transition (ST) module focuses on the processing and practicing of techniques used for building, testing, and implementing products and services.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>It demonstrates the candidates how service transition can be applied to other IT Service lifecycle stages.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>The module will teach you the planning and management of the initial operation for the new resources.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>This module will help you earn </span><b><strong class="CertTheme__textBold">3 credits</strong></b><span>.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><b><strong class="CertTheme__textBold">4) ITIL® Service Operation</strong></b></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>The ITIL® Service Operation (SO) module focuses on the processes, principles, functions and operational activities that help in the successful management of the products and services.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>It helps the professional coordinates and executes the activities that enable the operation of the products or services and ongoing management.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>This module will help the IT teams and organization sustain the product and services.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>The SO module can help you earn </span><b><strong class="CertTheme__textBold">3 credits</strong></b><span>.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><b><strong class="CertTheme__textBold">5) ITIL® Continual Service Improvement</strong></b></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>This certification focuses on the techniques from the ITIL® Lifecycle Continual Service Improvement stage.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>It teaches the candidates how they can review the services and products following the strategy, transition, design, and operation stage of the IT Service Lifecycle.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>It also includes guidelines on how technology can be used to support CSI activities and evaluate risks and critical success factors.</span></p><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>The CSI module is worth </span><b><strong class="CertTheme__textBold">3 credits</strong></b><span>.</span></p></div></div></div></div></div></div></div></div><div class="hidden"><div><div class="text-xl text-neutral-800 mb-spacing20 font-bold">ITIL® Roles, JD &amp; Salary</div><div class="relative w-full"><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-primary-main outline-2 shadow-card hover:shadow-card visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-t-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">1. What does an ITIL® Lifecycle Expert do?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-0 text-neutral-800"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>An ITIL® Lifecycle Expert is responsible for the following and many more:</span></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><span>Computing current ITIL® environment and existing Implementation</span></li><li value="2" class="CertTheme__listItem"><span>Planning to identify areas for improvement,</span></li><li value="3" class="CertTheme__listItem"><span>Setting up leadership and ITIL® experiences to simplify and improve the current processes based on industry best practices,</span></li><li value="4" class="CertTheme__listItem"><span>Performing gap analysis and providing recommendations,</span></li><li value="5" class="CertTheme__listItem"><span>Liaising with stakeholders to communicate ITSM vision and benefits,</span></li><li value="6" class="CertTheme__listItem"><span>Identifying and mitigating risks associated with processes,</span></li><li value="7" class="CertTheme__listItem"><span>Providing ITIL® best practice service management consulting at a strategic design, and operational level,</span></li><li value="8" class="CertTheme__listItem"><span>Helping with the organization’s transformational efforts.</span></li></ul></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">2. What are the responsibilities and the salaries of the ITIL® Service Strategy roles in India, US &amp; rest of the countries in the world?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>The responsibilities and salaries of the ITIL® V3 2011 Service Strategy roles in India, US, and United Kingdom are as follows:</span></p><table class="CertTheme__table"><colgroup><col><col><col><col><col><col></colgroup><tbody><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><b><strong class="CertTheme__textBold">Sl No.</strong></b></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><b><strong class="CertTheme__textBold">Roles</strong></b></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><b><strong class="CertTheme__textBold">Responsibilities</strong></b></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><b><strong class="CertTheme__textBold">Salaries in India (per annum)</strong></b></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><b><strong class="CertTheme__textBold">Salaries in the US (per annum)</strong></b></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><b><strong class="CertTheme__textBold">Salaries in UK (per annum)</strong></b></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><b><strong class="CertTheme__textBold">1.</strong></b></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Business Relationship Manager</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>A Business Relationship Manager is responsible for identifying customer needs, maintaining a positive relationship with the customer, and ensure that the needs have been met by the service provider with an appropriate catalogue of services.</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>INR 5,60,121</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>$104,191</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>£39,895</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><b><strong class="CertTheme__textBold">2.</strong></b></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Demand Manager</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>The responsibilities of a Demand Manager involves anticipating, influencing, and understanding the customer demand for services.</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>INR 12,07,335</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>$89,049</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>£40,922</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><b><strong class="CertTheme__textBold">3.</strong></b></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Financial Manager</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>The responsibilities of a Financial Manager include managing the accounting, budgeting, and charging requirements of the IT service provider.</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>INR 9,65,880</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>$89,447</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>£38,320</span></p></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><b><strong class="CertTheme__textBold">4.</strong></b></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>IT Steering Group (ISG)</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>It comprises of the senior management from business and IT, and reviews the business and IT strategies to ensure that they are aligned.</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"></td></tr><tr><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><b><strong class="CertTheme__textBold">5.</strong></b></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Service Portfolio Manager</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Service Portfolio Manager develops the service provider’s offerings and capabilities and decides the strategies to be used to serve customers in cooperation with the IT Steering Group.</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>INR 11,35,223</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>$84,637</span></p></td><td class="CertTheme__tableCell" style="background-color: rgb(255, 255, 255); border: 1px solid black; width: 116.667px; vertical-align: top; text-align: start;"><p class="CertTheme__paragraph" data-mode="standard"><span>£55,454</span></p></td></tr></tbody></table></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">3. What does a service manager do?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>A service manager states the services to be rendered and also makes sure that the services rendered meet the company’s needs and are rendered in accordance with the requirement of the business. The service manager identifies the service team and also sets up activities and meetings.He or she will lead the team through the service life-cycle and also ensure adequate communication between client representatives, service delivery and support personnel, and ITS management. The service manager will work with the service team to ensure external service providers are managed properly, and tasks are assigned to technicians based on skills and availability.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">4. What is the average annual pay of a Project Manager having an ITIL® V3 certification or ITIL® V4 certification in India, US &amp; around the globe?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>Salary of a Project Manager having an ITIL® V3 certification or ITIL® V4 certification varies from country to country. We have covered them below:</span></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><b><strong class="CertTheme__textBold">India:</strong></b><span> The national average salary for a Project Manager is INR 1,251,978 in India.</span></li><li value="2" class="CertTheme__listItem"><b><strong class="CertTheme__textBold">US:</strong></b><span> The national average salary for a Project Manager is $132,453 in United States.</span></li><li value="3" class="CertTheme__listItem"><b><strong class="CertTheme__textBold">UK:</strong></b><span> The national average salary for a Project Manager is £61,188 in United Kingdom.</span></li></ul></div></div></div></div></div></div></div></div><div class="hidden"><div><div class="text-xl text-neutral-800 mb-spacing20 font-bold">My ITIL® Badge</div><div class="relative w-full"><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-primary-main outline-2 shadow-card hover:shadow-card visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-t-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">1. What is My AXELOS?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-0 text-neutral-800"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>My AXELOS is designed to provide professionals with the best practices and most updated publications. It is an online subscription which allows the learners to enhance their understanding and skills by giving them access to the best methods provided by ITIL®.In order to help the students grasp the concepts better, the online content subscription provides all the resources and tools, everything one needs to boost their careers. Ultimately, My AXELOS is a place where you will find everything from the best practices, newest updates, and your earned digital badges.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">2. How much does the AXELOS membership cost?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>The annual membership cost of the AXELOS is </span><b><strong class="CertTheme__textBold">£59</strong></b><span>.(Link: </span><a href="https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1" target="_blank" class="CertTheme__link"><span>https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1</span></a><span>)</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">3. What are the benefits of subscribing to My AXELOS?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard" style="text-align: start;"><span>The major benefits of subscribing to My AXELOS are as follows:</span></p><ul class="CertTheme__ul"><li value="1" class="CertTheme__listItem"><b><strong class="CertTheme__textBold">Reliable resources</strong></b><span>My AXELOS offers the most reliable resources. They provide everything from publications, methods to tools which are needed for a career boost. The best part is, one can get access to all these in just a few clicks.</span></li><li value="2" class="CertTheme__listItem"><b><strong class="CertTheme__textBold">Regular Updates</strong></b><span>The subscription gives regular updates on what's happening inside the industry.</span></li><li value="3" class="CertTheme__listItem"><b><strong class="CertTheme__textBold">Expert guidance </strong></b><span>They provide highly qualified experts. This gives the students an opportunity to train with the best in the industry.</span></li><li value="4" class="CertTheme__listItem"><b><strong class="CertTheme__textBold">Validation</strong></b><span>The digital badge is proof of the candidate’s skills and expertise in the field. Moreover, ITIL® requires continuous enhancement of knowledge because of which the student has to complete the continuing professional development or CPD activities every year to retain the badge.</span></li></ul></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">4. What is My ITIL?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>My ITIL® is designed to assist the student effectively utilize the expertise achieved from the ITIL® Foundation and implement it in their professional life. It is an online content subscription which will help to get constant updates, therefore making it easy to adopt new skills and knowledge which will be as per the future innovations in the sector.</span></p></div></div></div></div></div><div class="rounded-xl mb-spacing24 last:mb-0 outline duration-300 transition ease-in-out outline-1 outline-neutral-200 hover:outline-neutral-400 hover:shadow-neutralShadow visible"><div class="cursor-pointer items-center justify-between p-4 transition-all duration-500 undefined bg-white p-spacing16 pl-spacing24 flex gap-spacing8 rounded-xl"><div class="flex text-sm font-semibold items-center"><h3 class="text-neutral-800 font-bold text-sm leading-5.5 line-clamp-2 -indent-5 pl-5">5. Is My ITIL® a paid subscription or is it free?</h3></div><div class="md:w-5 md:h-5 w-6 h-6 ml-spacing8 flex items-center transition-all duration-300"><i class="icon-chevron-up-filled inline-block transition-transform duration-300 text-xl rotate-180 text-primary-main"></i></div></div><div class="overflow-hidden p-0 transition-all duration-500 ease-in-out rounded-b-xl" style="max-height:0px"><div><div class="p-spacing24 bg-white border-t border-neutral-200 faq-editor-content last:rounded-b-xl"><div class=""><p class="CertTheme__paragraph" dir="ltr" data-mode="standard"><span>My ITIL® is a </span><b><strong class="CertTheme__textBold">1-year subscription</strong></b><span>. It is free for professionals applying for the ITIL® Intermediate exam.</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></section></div></div><div id="chatContainer" class="hidden fixed right-2.5 bottom-20 z-50 items-end"><div class="hidden md:flex items-end"><div id="chatToolTip" class="hidden relative tooltip-bottom chatToolTipDiv"><span class="font-bold">Hello! Ready to elevate your career? 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