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PHP Version:

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flightbo

Directory:

/home2/flightbo/www/surecertificate.online

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✏️ Editing: complaint-forum.php

<?php include __DIR__ . '/header.php'; ?>

<section class="page-hero">
  <div class="container">
    <div class="row align-items-center">
      <div class="col-lg-7">
        <span class="badge bg-danger-subtle text-danger px-3 py-2 rounded-pill fw-bold mb-4">WE'RE LISTENING</span>
        <h1>Grievance Redressal</h1>
        <p>Have an issue or concern? Speak up. SureCertificate is committed to resolving grievances with transparency and speed.</p>
        <div class="d-flex gap-3 flex-wrap">
          <a href="https://docs.google.com/forms/d/e/1FAIpQLSf0SQJEz0KulKBPkwPquEniAC5uuE7iPjBr2jO5LpeLAb8JDw/viewform" target="_blank" class="btn-primary-custom">Share Your Concern</a>
          <a href="contact-us.php" class="btn btn-outline-light px-4 py-3 rounded-3 fw-bold">Contact Support</a>
        </div>
      </div>
      <div class="col-lg-5 d-none d-lg-block">
        <img src="https://images.unsplash.com/photo-1486312338219-ce68d2c6f44d?ixlib=rb-4.0.3&auto=format&fit=crop&w=1000&q=80" alt="Grievance" class="img-fluid rounded-4 shadow-lg">
      </div>
    </div>
  </div>
</section>

<section class="section-padding">
  <div class="container">
    <div class="row g-5">
      <div class="col-lg-7">
        <div class="grievance-box h-100">
          <h2 class="fw-bold mb-4" style="color:#0f172a;">Our Commitment</h2>
          <p class="text-muted mb-4 fs-5">SureCertificate is a founding member of the <strong>India EdTech Consortium (IEC)</strong>, a self-regulatory body. We are committed to resolving all student grievances within <strong>30 days</strong>.</p>
          <p class="text-muted mb-5">We have a dedicated team to address feedback or queries regarding our online programs. We typically respond to initial concerns within 48 business hours.</p>
          
          <h4 class="fw-bold mb-4">How to report an issue:</h4>
          <div class="step-item">
            <div class="step-num">1</div>
            <div>
              <h5 class="fw-bold">Login to Platform</h5>
              <p class="text-muted small mb-0">Log in to your learning dashboard using your registered credentials.</p>
            </div>
          </div>
          <div class="step-item">
            <div class="step-num">2</div>
            <div>
              <h5 class="fw-bold">Raise a Ticket</h5>
              <p class="text-muted small mb-0">Click on the "Help" icon in the top-right corner to submit a formal request.</p>
            </div>
          </div>
          <div class="step-item">
            <div class="step-num">3</div>
            <div>
              <h5 class="fw-bold">Track Status</h5>
              <p class="text-muted small mb-0">Monitor your ticket progress directly from your dashboard.</p>
            </div>
          </div>
        </div>
      </div>
      
      <div class="col-lg-5">
        <div class="officer-card">
          <h3 class="fw-bold mb-4" style="color:#0f172a;">Grievance Officer</h3>
          <div class="mb-4">
            <div class="text-success fw-bold small text-uppercase mb-1">Name</div>
            <div class="fw-bold fs-5">Aditya Prasad</div>
          </div>
          <div class="mb-4">
            <div class="text-success fw-bold small text-uppercase mb-1">Email</div>
            <div class="fw-bold"><a href="mailto:grievance@surecertificate.online" class="text-dark text-decoration-none">grievance@surecertificate.online</a></div>
          </div>
          <div class="mb-4">
            <div class="text-success fw-bold small text-uppercase mb-1">Direct Line</div>
            <div class="fw-bold fs-5">1800-121-9232</div>
          </div>
          <hr>
          <p class="small text-muted mb-0">Our team is available 24/7 to support you. We value your feedback and aim for continuous improvement.</p>
        </div>
        
        <div class="mt-4 p-4 rounded-4 bg-light border text-center">
          <h5 class="fw-bold mb-3">General Inquiry?</h5>
          <a href="contact-us.php" class="btn btn-dark w-100 fw-bold py-3">Visit Contact Page</a>
        </div>
      </div>
    </div>
  </div>
</section>

<?php include __DIR__ . '/footer.php'; ?>

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